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Frequently Asked Questions (FAQs)

  • Are there options to pick up my order in store?
    Yes, for us it would be ideal for you to pick up your order. Also for free!
  • What are the payment methods accepted on the website?
  • Are there discounts available on the website?
    Some items have a discount, in order to make a higher discount or on other items it is necessary to stop by the store
  • Pickups
    It is possible to pick up the order at La Librería, within the established hours and provided confirmation has been received that it is available.
  • Delivery of the order and invoice.
    The Bookstore will deliver the corresponding invoice to the customer at the time of delivery of the order. For national shipments, the shipment of the order will be made within 3-5 business days from the completion of the purchase.
  • What are the turnaround times?
    Online orders: 3-5 business days Store pickup orders: 36 hours, although in some cases it may be 48 hours. Some items are available for immediate delivery
  • What are the payment methods available?
    Online: Card payment In store: Payment by card and cash
  • cancellations
    Orders can be canceled free of charge before the shipment takes effect. If we receive notice of cancellation once the package is shipped, we will consider it a return.
  • Security and confidentiality
    The transmissions of all personal data are made through SSL (Secure Socket Layer), a system that guarantees the confidentiality of the data sent. The personal data requested is always strictly necessary. The Bookstore undertakes not to give them any other use than the one agreed and not to assign or sell them to third parties under any circumstances. These data are stored in the La Librería database. The client can access them at any time, from the same website, to modify them.
  • What is a FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It's a great way to help people navigate your site and can even boost your site's SEO.
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